CHECKOUT AND PAYMENTS
What payment methods does Etalon accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards. If you prefer to pay online without using a credit card, you can also use Shop Pay, Google Pay, PayPal and FSA/HSA.
Is the Etalon® posture bra FDA registered?
Etalon® posture bra is FDA registered, ensuring that it meets the highest standards of quality and safety.
Can I purchase this item with FSA/HSA?
Yes, you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) funds through our partnership with TrueMed, making it easier for you to invest in your health and well-being. Here's how:
Can I pay with a regular credit/debit card and get reimbursed using my FSA/HSA?
Definitely yes! Here's how:1. Check Your LMNYou should have received a Letter of Medical Necessity (LMN) from Truemed.com. This allows you to pay for your LMN and confirms that your purchase qualifies for HSA/FSA reimbursement. Your LMN is valid for
I did not receive a Letter of Medical Necessity, what should I do?
Generally, it takes 24-48 hours. If you aren’t seeing your letter in your inbox, check spam, then reach out to TrueMed's awesome customer support, [email protected] for help!
Do you store my LMN for automatic FSA/HSA payments on future purchases?
Good news! We're working on this feature to make future purchases easier for you! For now, you'll need to go through the same steps—answer the survey and enter your FSA/HSA details. You can also pay with a regular debit/credit card and request reimbu
Do you offer promo codes or discounts?
We sure do! Follow us on social media, subscribe to our email newsletter, or explore our sale section for great deals!
How do I use a promo code?
Look for a discount code field at the checkout page. Type the code in and it will be applied right away!
I signed up for the email list but never received my discount code.
In rare instances welcome emails might take up to 15 minutes to arrive. If you don't see it, check your Spam, Junk, or Promotions folder -- it sometimes lands there. If it's still missing, reach out to us at [email protected] and we'll sort it
My discount code isn't working at checkout.
This can happen if the promotion has ended or if there's a checkout formatting issue. You can reach out to us via email at [email protected].
I received two discounts. Can I use them both?
Discounts can't be combined -- only one code can be applied per order. We'd recommend using whichever one gives you the bigger savings.
My order says delivered, but I haven't received it.
Carriers sometimes mark a package as delivered a little early. We'd recommend waiting one business day and checking with neighbors or other household members in the meantime. If the package still hasn't shown up after that, reach out to us -- we'll m
Can I edit or cancel my order after placing it?
If your order hasn't shipped yet, yes -- contact us as soon as possible and we can make changes or cancel it for you. Another option is to log in to our returns portal and select “Edit Order”, using your email and order number. The refund typically a
Do you ship internationally?
Yes, we ship internationally. Once you enter your shipping address at checkout, prices will display in your local currency and any applicable shipping costs, taxes, and duties will be shown before you complete the order. For international returns, th
How long does shipping take?
Within the U.S., delivery typically takes 2 to 6 business days. You'll see an estimated delivery date at checkout, and tracking information will be emailed to you once your order ships. For international shipments, generally in transit for 4–22 busin